General
Your profile, signing out, what we store about you, and how to reach us.
Profile
Profile
Display name
Shown on your dashboard and in Token Offset emails. Up to 80 characters. Edit the field and click Save, which only appears once something changed. Clear the field and save to remove your name.
Email
The address sign-in links go to. It can't be edited in the app. To change it, email support@tokenoffset.com from the current address and tell us the new one.
The company, role and referral answers from onboarding are stored with your account but aren't editable here yet.
Signing out
Sign out is at the bottom of the settings rail, in the account menu at the top right, and in the Account sheet on phones. It signs out this browser only. To sign back in, request a new link from the dashboard.
Your data
What we keep
Your name, email and onboarding answers; your plan and payment history; for each connected source, the encrypted key and daily token counts and spend per model.
What we never see
Prompts, responses or conversation content, which the usage APIs don't expose. Your full card number, which only Stripe holds.
Disconnecting a source
Deletes the stored key and the usage rows we sampled with it. See Re-sample, replace, disconnect.
Export or delete
Email privacy@tokenoffset.com from your account email. The full terms are in the Privacy Policy.
Feedback and support
Feedback button
The round button at the bottom right of most pages. Onboarding and agent approval leave it out. Pick Idea, Bug or Other, write up to 4,000 characters, and send. Signed in, it goes with your account email so we can reply. Signed out, you can add an email if you want an answer.
Email
support@tokenoffset.com for anything about your account, billing or a connection. The settings rail has a Contact support link that opens it.